FAQs re: Delivery
Despite the worldwide Coronavirus pandemic our warehouse is continuing to work as normal. However there are significant postal delays in various countries so we ask you to bear with us at this difficult time .
COVID19 has grounded many flights / limiting airline space, causing many issues and delays for the postal industry sending packages to the US. Certain postal operators have suspended services and returned items to us, forcing us to find alternative solutions, which we have done.
Please go to the Royal Mail website for updates on Coronavirus and how it is affecting UK and overseas postal services: https://www.royalmail.com/coronavirus?iid=HP_M2_2_CORONAVIRUS
Here you will find updates by country.
Thank you for your patience at this unprecedented time. Keep well and healthy!
When will my order be sent out?
We aim to mail out all magazines within 1-2 working days after your order. At periods of exceptional demand, this may take a few days more. You will receive a confirmation email when your order is shipped.
Can I change my address details?
If your items haven't shipped yet just email firstname.lastname@example.org and we will change the address for you.
Has my order shipped?
You will receive a confirmation email when your order is shipped. Please add email@example.com to your address book to ensure it doesn't go into your Spam.
You can also check your order's status at shop.rocksound.tv/account if you have set up an account.
How long will it take to arrive and can I track my order?
All magazine / bundle orders over a £12.50 product cost are now sent via tracked mail, and you will receive a notification of your tracking number. All other orders are sent by post (airmail for overseas) so unfortunately, we're not able to provide tracking for those. They can arrive sooner but please allow around 10-14 working days for UK-based orders, 2-4 weeks for European, 3-5 weeks for US / Canada and around 4-6 weeks for the rest of the world.
We don't ship partial orders. If you placed a pre-order at the same time as an item already in stock, all items will be sent when the pre-order is released.
What can I do if my order arrives damaged?
Everything we send out is in mint condition but on very rare occasions the items can be damaged in the post. If this happens please send a photo of how it arrived and we will replace the items for you
Do you deliver to my country?
We deliver to all over the world so almost certainly yes. Please contact firstname.lastname@example.org if you have any queries.
Custom and international import charges
Please note that there are no import/export duties applicable on goods shipped within the European Union. Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.
What is the conversion rate to my local currency?
Our pricing is in £ sterling but on the home page, there is an indication of what it will be in your local currency. However, the exact conversion will be implemented by your card provider so there may be some slight variation.