When will my order be sent out?
We aim to mail out all magazines on the first working day after your order. At periods of exceptional demand this may take a few days more. You will receive a confirmation email when your order is shipped.
Can I change my address details?
If your items haven't shipped yet just email firstname.lastname@example.org and we will change the address for you.
Has my order shipped?
You will receive a confirmation email when your order is shipped. Please add email@example.com to your address book to ensure it doesn't go into your Spam.
You can also check your order's status at shop.rocksound.tv/account if you have set up an account.
How long will it take to arrive and can I track my order?
We send out all orders by post (air mail for overseas) so unfortunately we're not able to provide tracking. They can arrive sooner but please allow around 1 week for UK-based orders, 2-4 weeks for European, 3-5 weeks for US / Canada and around 4-6 weeks for the rest of the world.
What can I do if my order arrives damaged?
Everything we send out is in mint condition but on very rare occasions the items can be damaged in the post. If this happens please send a photo of how it arrived and we will replace the items for you
Do you deliver to my country?
We deliver to all over the world so almost certainly yes. Please contact firstname.lastname@example.org if you have any queries.
What is the conversion rate to my local currency?
Our pricing is in £ sterling but on the home page there is an indication of what it will be in your local currency. However the exact conversion will be implemented by your card provider so there may be some slight variation.